The Lead Journey
Everything on the Sales Side: how a stranger finds you, raises a hand and becomes a won deal, without anyone chasing spreadsheets.
Explore the Lead Journey →Strategy, enterprise systems and business intelligence across the Caribbean and beyond.
Clarke & Cash
JIS
✕ The US Times
A few kids in my community once asked how someone who did everything right still couldn’t find work. I couldn’t just tell them it would get better. I had to build a life that answered the question. That same drive is why I build systems that help organisations grow on purpose, not by luck.
Every organisation runs on three journeys: how it wins customers, how it serves them and how it develops its people. No two organisations run them the same way, so I map yours first, then design them as one governed system that leaders can see and steer.
Each journey gets mapped stop by stop, then wired into the CRM so follow-ups, approvals and reports happen on their own.
Everything on the Sales Side: how a stranger finds you, raises a hand and becomes a won deal, without anyone chasing spreadsheets.
Explore the Lead Journey →The Delivery Side in the middle, where sales and your people merge: onboarding, delivery, support and the moments that turn a buyer into a referrer.
Explore the Customer Journey →The people who deliver the experience. Hiring, training and coaching built so quality holds as the business grows.
Explore the Employee Journey →
I started in 2016 as a Sales Agent on the AT&T account at VXI and was promoted to Sales Team Manager. Since then, I’ve led sales and consulted on programmes serving Microsoft’s business clients, GrubHub and 1-800-DENTIST, and supervised 300+ people. I also bring hands-on experience with Microsoft Dynamics alongside Zoho, which is why my systems are built for the people who use them every day.
Guiding and serving more than 240 businesses through growth, systems and change has given me a practical view of how organisations are run, and where they fail. I bring that view to board and advisory roles.
240+ organisations guided and served across the Caribbean, North America and Latin America
Strategy · enterprise systems · business intelligence & analytics
Board, committee and advisory appointments
Writing on strategy, customer systems and growth for Caribbean organisations.